New study uses patient complaints data to improve healthcare quality

New collaborative project by NUI Galway and the HSE researchers has evaluated acute healthcare services & complaints to identify problems

NUI Galway and HSE collaborate to analyse patient and service user complaints to identify ‘hot spots’ and ‘blind spots’ in healthcare delivery to better target service improvements

A new collaborative project by researchers at NUI Galway and the HSE has evaluated acute healthcare services and complaints to identify growing problems as well as opportunities for improvements in clinical safety and quality.